IT Service Delivery Manager
1 month ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at General Dynamics Information Technology. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their computer systems, hardware, and software are running smoothly and efficiently.
Key Responsibilities:
- Provide technical support and assistance to clients via phone, email, and in-person visits
- Troubleshoot and resolve technical issues with computer systems, hardware, and software
- Install, configure, and maintain computer systems, hardware, and software
- Develop and implement technical solutions to improve client satisfaction and reduce technical issues
- Collaborate with other technical teams to resolve complex technical issues
- Provide training and documentation to clients on technical procedures and best practices
- Stay up-to-date with the latest technical trends and advancements in the field
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in technical support and service delivery
- Strong knowledge of computer systems, hardware, and software
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong analytical and technical skills
Preferred Qualifications:
- Master's degree in Computer Science, Information Technology, or related field
- ITIL certification
- Experience with cloud-based technologies and software
- Strong understanding of cybersecurity principles and practices
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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