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Intake Specialist

2 months ago

Vancouver, Washington, United States Institute of Inspection , Cleaning and Restoration Certification Full time
Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our valued customers and clients.

Key Responsibilities:
  • Customer Service: Provide professional representation of our company through phone calls, emails, and in-person interactions, ensuring exceptional service is provided to our customers and clients.
  • New Loss Intake: Accurately intake new losses, create comprehensive job files, and efficiently assign the necessary participants to ensure prompt and extraordinary service delivery.
  • After Hours Intake: Participate in the on-call rotation to communicate with customers, intake new jobs, and dispatch the after-hours team as required, ensuring customers receive timely support even outside regular business hours.
  • Customer Feedback: Collaborate in overseeing customer feedback surveys, online reviews, and social media platforms, effectively tracking feedback and ensuring timely closure of customer concerns.
Requirements and Qualifications:
  • Education: High school diploma and/or equivalent.
  • Experience: Minimum of 2 years of experience in a customer service role.
  • Skills: Professional, courteous, empathetic, and exceptional communication skills in phone, email, and in-person interactions with customers.
  • Benefits: PTO, seven company-paid holidays, medical, dental, vision benefits, 401K with employer contribution, company recognition, paid professional and industry certifications and training, and a fun, family-focused culture.
Compensation:

$23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

At Paul Davis, our passion for quality drives everything we do. We deliver on our promise to provide extraordinary care while serving people in their time of need.