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Asylum Services Coordinator

1 month ago

Vancouver, United States IRCO Full time

POSITION: Asylum Services Coordinator JOB CLASS/GRADE: Coordinator 2 / Specialist 3; Grade 6 WAGE: Starting at $56,687 per year FLSA; EEO; WC: Exempt; Professionals; 8864 LOCATIONS: IRCO SW Washington (Hybrid schedule) FTE; FT/PT; STATUS : 1.0 FTE; Full-Time with Benefits; Regular NUMBER OF POSITIONS: (1) APPLY AT: www.irco.org STATUS: Full-Time with Benefits PROGRAM(S): Washington Migrant and Asylum-Seeker Support Project SECTOR/DIVISION: Health and Wellness/Community Safety and Wellbeing REQUIREMENTS: Bilingual ability preferred in relevant Washington State refugee/ immigrant language (Particularly: Spanish, Russian or Ukrainian)This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.Program SummaryWashington Migrant and Asylum-Seeker Support ProjectThe Washington Migrant and Asylum-Seeker Support Project, also referred as the WA MASS Project, is a pilot project from the Washington State Department of Social and Health Services' (DSHS) Office of Refugee and Immigrant Assistance (ORIA). The goal of the project is to build a statewide network of organizations that are coordinated to respond to the specific and immediate needs of recently arrived migrants and asylum-seekers.IRCO will function as a Satellite in Clark County, Washington State for the Newcomer Reception and Navigation Hub led by IRC WA.Position SummaryThe Asylum Services Coordinator brings an understanding of the lived experiences of asylum seekers, including their migratory journey, the barriers they face accessing protection and services, and the duality of migrant agency and structural vulnerability to a critical role that will supervise the provision of integrated resource navigation and referrals to recently arrived asylum seekers and other eligible migrants in Washington State.The position will oversee implementation of a tailored intake, assessment and emergency triage to determine eligibility and referral pathways for asylum seekers, supervise Asylum Services Navigators and provide onboarding, training, case consultation and general guidance. They will also assist with report compilation in coordination with the data team. Working with the Senior Asylum Services Program, the Asylum Services Coordinator will lead a team whose work will inform the development of a humanitarian reception system for asylum seekers in Washington State that is data-driven, protection-centered, and responsive to client needs and interests.Essential FunctionsProvide direct client services, including:Conduct client intake and emergency triage as neededConduct client needs assessment and use results to determine referral planProvide basic legal information and orientation with the goal of ensuring clients understand the next steps in their process, how to seek and what to expect from legal counsel, and how to seek further information about their legal caseInput and maintain accurate client records in data management platformOversee the implementation of an intake, assessment and emergency triage tool that will determine eligibility and referral pathways of asylum seekersManage day-to-day intake, assessment, emergency triage and resource navigation activities, including supervising Asylum Services Navigators in their roles, troubleshooting, and liaising with key stakeholders and partners in Clark CountyProvide training, supervision, and support for Asylum Services NavigatorsEnsure adherence to standard operating procedures (SOPs) to ensure successful program delivery and safe, supportive environment for clients, staff, and volunteersEnsure program data is protected, monitored for the purpose of ongoing quality and improvement, and used to support opportunities to improve reception services for asylum seekers as well as ongoing donor reporting as applicableSupport the Sector Manager in managing the contract as neededShare best practices in humanitarian reception through external shelter and asylum networks to contribute to an increase in quality of humanitarian reception throughout WAComply with all IRCO policies, procedures and protocolsOther related duties as assigned RequirementsEducation & Experience MINIMUM JOB SPECIFIC QUALIFICATIONS: Demonstrated understanding of the U.S. immigration system and stakeholders, particularly the U.S. asylum system; awareness of and commitment to the rights and realities of immigrant communities in the U.S., including through lived experience Experience with program management including staff management, program development, monitoring, and evaluation requiredExcellent verbal and written communication skills and the ability to communicate with limited-English speakers in a multi-cultural environment Strong cross-cultural understanding and excellent communication skills, both written and verbal Skills associated with mentoring and coachingHighly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlinesStrong attention to detail with the ability to prioritize and manage time effectively Strategic, creative, problem solver capable of working well independently and as a part of a teamAdvanced computer proficiency with an emphasis on Microsoft Office applications and desktop publishing (Word, PowerPoint, Excel, Teams, Outlook) Physical, Mental, & Environmental RequirementsHybrid setting jobPositions require some analysis of problems or Decision-making abilityWork under limited supervisionWell protected environment with minimal hazards or obstaclesThe work schedule is mostly stable and does not fluctuate without prior noticeSupervisory ResponsibilitiesThis position will supervise the Asylum Services NavigatorsKnowledgeEducation: Bachelor's Degree (4)Experience: 3-4 years of experience is required (4) Licensure, Certification: Degree in Social Work, Migration Studies or International related field of study preferredAdditional Language: Bilingual ability preferred in relevant Washington State refugee/ immigrant language (Particularly: Spanish, Russian or Ukrainian)Computers: All positions at IRCO require use of a computer and experience working with Microsoft Products including but not limited to Microsoft 365, Excel, Word, Outlook, and PowerPoint. Ability to learn other applications as needed.SkillsCommunication: Regular communication inside and outside the organization to exchange ideas and gather information (5)Creativity: Regular need for redesign of a single focus process or procedure is needed (3)EffortMental: There is regular variation in tasks and the job holder must decide which tasks to complete as well as the order in which tasks are completed (3)Physical: Position requires little physical effort such as lifting, carrying, or constant movement, but does allow for movement needed to complete work tasks (1)ResponsibilityImpact and Influence: Ability in organizing the projects, monitoring project plans, schedules, work hours, budgets, and expenditures, streamlining the operations, organizing and participating in stakeholder meetingsWork Independence: Positions at this level are expected to handle regularly assigned work which includes making decisions and taking action under limited supervision. New or unusual work is performed with a moderate degree of supervision, assistance, and review. (3)Planning: Positions at this level must consider own work and work of others. Planning processes will include determination of issues or obstacles and preferred courses of action. Ability to forecast for the near future (six to twelve months) is required (3)Supervision: Positions at this level are normally responsible for some supervisory responsibilities, including providing daily work direction, making recommendations to supervisors and HR regarding hiring, disciplining, terminating employees, or pay adjustments. (3)Working ConditionsEnvironment: This level has a work environment that is well protected, with virtually no hazards or obstacles. There is very little element of personal risk or hazard. Job conditions are stable, usually well managed, and very comfortable. (1)Schedule: The work schedule is mostly stable and does not fluctuate without prior notice. (2)What We OfferIRCO is a very employee-friendly workplace and offers great benefit package to our staff:Many flexible working arrangements and scheduleAmazing opportunity to work with people who come from all over the worldWork that helps your community 3 to 6 weeks of PTO per year 401k match of over 100% on first 5%, immediate vesting 3% match for student loans or college savings 12 Paid Holidays and 1 Floating HolidayMedical & Dental insurance options with 90% coverage for employee AND Families, no deductiblesEmployer Paid Life, Short term, and Long-term Disability Insurance Flexible spending accountRequired EngagementEngage fully in DEIB training, recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO values and DEIB initiatives, such as active membership in an affinity group and/or joining a strategic plan workgroup.How To ApplyComplete the IRCO application in our Careers Portal: IRCO Application for Employment. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers . For questions about this position, please email jobs@irco.orgPlease note that physical applications are accessible from IRCO's main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.Salary Description Starting at $56,687 per year