Insurance Customer Service Representative

2 weeks ago


Fort Myers, Florida, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes and updates, and maintaining accurate and organized customer files.

Key Responsibilities
  • Assist customers with their insurance needs and provide timely and effective solutions to their inquiries and issues.
  • Process insurance policy changes and updates, ensuring accuracy and compliance with company policies and procedures.
  • Maintain accurate and organized customer files, both physical and digital, to ensure seamless customer service and efficient claims processing.
  • Collaborate with team members to achieve office goals and promote a positive and collaborative work environment.
  • Stay updated on insurance industry trends and regulations to provide expert advice and guidance to customers.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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