Cloud Solutions Architect Lead

3 days ago


Redmond, Washington, United States Microsoft Corporation Full time
Overview
The Customer Experience & Success (CE&S) organization at Microsoft Corporation has a mission to empower customers worldwide. As a Cloud Solution Architect, you will be responsible for driving customer business applications, enabling low-code agility, and transforming customers with AI.

This is a customer-facing role that requires owning technical and business relationships with customers and partners. You will help customers leverage their Microsoft investments through architecture, implementation, and operational health engagements. The role offers flexibility, allowing you to work up to 100% from home.

We are looking for an individual who is passionate about delivering positive customer satisfaction and becoming a trusted advisor to customers and partners. You will actively listen to customers and drive the best outcomes. Additionally, you will provide feedback and insights from customers back to Microsoft teams to enable continuous improvement.

Salary: $120,000 - $180,000 per year

Responsibilities
  • Drive positive customer satisfaction by leveraging Microsoft Business Applications implementation expertise.
  • Provide feedback and insights from customers to Microsoft teams.
  • Develop opportunities to drive customer success business results by providing guidance to technical and business decision-makers.
  • Identify resolutions to issues blocking go-live or broad usage of projects.
  • Leverage knowledge of Microsoft Business Applications in customer conversations to identify growth opportunities.


Benefits
  • Flexible work arrangement with the option to work up to 100% from home.
  • Opportunity to work with a global organization with a growth mindset.
  • Collaborative environment that values respect, integrity, and accountability.


Requirements
  • Possess excellent communication and problem-solving skills.
  • Have experience with Microsoft Business Applications and cloud technology.
  • Be able to drive customer success business results and identify growth opportunities.


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