Chronic Care Manager

1 month ago


Brooklyn, New York, United States Vitability Health Full time
Job Title: Chronic Care Manager

Vitability Health is leading the change in how patients receive quality care.

Essential Duties and Responsibilities:
  • Manage a caseload of assigned patients with chronic conditions, including those with mental health issues.
  • Collaborate with physicians, providers, and practice staff to identify patients for care management.
  • Develop relationships with patients as an integral member of the care team.
  • Provide follow-up management to ensure patients comply with their individual care plans.
  • Maintain availability for telephone advice and handle urgent and emergency calls during working hours.
  • Anticipate patient needs, ensuring necessary documentation and pre-visit planning is completed or requested before patient visits.
  • Promote patient self-management and empower patients/families to achieve maximum levels of wellness and independence.
  • Determine and coordinate appropriate referrals as needed.
  • Work with patients and their care team to coordinate change readiness, needs assessment, and develop individualized treatment care plans.
  • Collaborate with patients, physicians, and other care team members to assess patient progress toward individual health care goals.
  • Maintain accessible, consistent documentation of patient self-management measures and reporting progress toward goals.
  • Assist patients in setting SMART goals for self-management, teaching them how to perform self-management tasks, and report abnormal findings to their physician team.
  • Assess barriers when patients have not met treatment goals, are not following treatment plans, or have not kept important appointments.
  • Participate in regular team meetings and peer review activities.
  • Promote collaborative teamwork and work with peers in a team situation.
  • Collaborate with payer Case Managers for additional services when appropriate.
  • Maintain a list of medical supply and community resources available to patients and maintain collegial relationships with frequently used entities.
  • Make recommendations for policies/procedures to ensure preventive services are offered in a timely manner to all who qualify.
  • Provide follow-up in transitions of care from various settings (hospital or skilled nursing facility discharges and emergency room visits).
  • Coordinate disease registry activities.
  • May conduct home visits with a physician to assess safety, medication compliance, and home environment.
  • Participate in departmental and organizational committees as applicable.
Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

The Case Manager must have knowledge of the Patient-Centered Medical Home model/mission as well as knowledge of insurance industry practices and requirements.

He/she must have an understanding of chronic disease and preventive care measures.

Must have a bachelor's degree in healthcare administration, health informatics, or a related field and hold licensure as a Licensed Practical Nurse, or an incumbent holding licensure as a Licensed Practical Nurse and having significant experience in chronic care may be considered.

Licensure as a Registered Nurse is preferred. Experience working with patients with mental health issues is preferred.



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