Community Director

6 days ago


New London, Connecticut, United States South Oxford Management Full time
Job Description

South Oxford Management is a full-service property management company with a strong commitment to excellence in every aspect of our business.

We are dedicated to providing an exceptional experience to our residents and team members, and we are seeking a highly skilled Community Manager to join our team.

The Community Manager will be responsible for overseeing the day-to-day operations of our communities, including managing and coordinating people, activities, and resources to provide a seamless experience for residents, future residents, visitors, and team members.

This is a dynamic and challenging role that requires a strong leader with excellent communication and problem-solving skills.

Key Responsibilities
  • Leadership
    • Hire, train, and supervise team members through a positive mentoring approach
    • Conduct ongoing training and monitor progress
    • Take ownership and lead by example
    • Empower team members by setting high goals and holding yourself accountable for their success
    • Conduct annual performance reviews
    • Assist in the hiring process by vetting candidates
    • Provide comprehensive feedback and facilitate disciplinary procedures as necessary
  • Financials
    • Prepare and execute community budgets
    • Prepare weekly and monthly reports
    • Ensure timely rent collection and bank deposits
    • Maximize NOI and continuously look for ways to increase community value
    • Maintain open communication with vendors and contractors
    • Submit invoices for payment promptly
    • Suggest rental rate recommendations
    • Have a strong working knowledge of the market and comp set
  • Leasing
    • Oversee the screening process and vetting of applicants
    • Provide outstanding customer service to residents and future residents
    • Take pride in the apartment community and maintain a clean and organized environment
  • Customer Service
    • Answer incoming phone calls and handle accordingly
    • Build relationships with residents through courteous and timely response to needs and concerns
    • Think safety first and ensure unsafe conditions are corrected promptly
    • Visually inspect and prepare the property daily for cleanliness
    • Know your market and be abreast of competition and surrounding area
    • Communicate effectively with residents, vendors, and team members

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