Technical Program Manager

2 days ago

New York, New York, United States Memfault Full time
About the Role

We are seeking a highly skilled Technical Program Manager to join our team at Memfault. As a Technical Program Manager, you will play a critical role in driving the successful implementation of our platform. Your primary responsibility will be to manage new customers in their first 180 days from the time they sign the order through to their deployment onto production devices.

Key Responsibilities
  • Develop a deep understanding of Memfault's platform, features, and integration process to provide expert guidance during the onboarding process.
  • Manage the delivery, development, and integration of Memfault, ensuring clear communication of scope, dependencies, and accountability.
  • Collaborate with customers to deeply understand their technical requirements and goals, identify opportunities, and provide tailored onboarding plans to meet their needs.
  • Develop and lead training sessions and workshops to ensure engineers and leaders working with us understand the benefits of Memfault.
  • Act as the primary point of contact for all implementation-related activities, facilitating effective communication and collaboration between cross-functional teams across Memfault and the customer.
  • Anticipate, identify, and communicate risks with urgency, ensuring timelines and expectations are aligned and met.
Requirements
  • Experience in technical program management within the Hardware or IoT Industry.
  • Strong program management skills with a focus on delivering complex technical projects.
  • Technical aptitude, curiosity, and the ability to build deep product knowledge.
  • Excellent organizational and communication skills to drive projects forward and ensure successful client onboarding.
  • Ability to navigate customer processes and manage risks effectively.
What We Offer

We offer a competitive salary range of $130,000 - $175,000 per year, full benefits, unlimited PTO, and a competitive equity package. We are an equal opportunity employer and welcome applications from diverse candidates.

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