General Manager

2 weeks ago

New Hyde Park, New York, United States Dogtopia Full time
Job Title: General Manager

At Dogtopia, we're seeking a highly motivated and organized individual to lead our team as General Manager. This role requires a management and operations background, with a passion for delivering exceptional customer service and ensuring a safe and clean environment for our furry friends.

Key Responsibilities:
  • Maintain a neat and organized Front Desk team and area, adhering to professional dress standards.
  • Set the example for the team by embodying the 3 S's (smile, story, and satisfaction) and holding them accountable to internal and external customer service standards.
  • Keep team members engaged in their duties and strive for high customer review ratings.
  • Enjoy your team, grow your team, and play to your fullest potential.
Financial Administrative:
  • Manage groomers, including quality control of work, safety, schedules, and client records.
  • Utilize training opportunities for the team, such as dog injuries, billing issues, or customer complaints.
  • Maintain controllable expenses within budgetary constraints, including forecasting, tracking, and ordering supplies, minimizing payroll, and actively looking for new ways to maximize efficiency.
  • Develop team members in up-selling and using dog evaluations to grow revenue.
  • Communicate any concerns or needs to the District Manager proactively and partner after attempting to resolve issues.
  • Work with the team to assure our Quality of Care sets the standards for dog care.
Team Management:
  • Create staffing schedules and help monitor daily schedules.
  • Maintain optimum staffing and development with all employees.
  • Lead by example by coaching all on contributing to a positive team-oriented culture.
  • Deliver written performance reviews and give employees positive acknowledgment when due.
  • Help coach the staff on our Dogtopia-isms.
  • The Rules by which we, as DOGTOPIANS live by are:
  • We LOVE life unconditionally like a dog.
  • We STAY loyal to our pack.
  • We CHASE the absolute highest standards of safety.
  • We PLAY to our fullest potential.
  • We TREAT every day like it's the Most Exciting Day Ever.
  • Onboard all employees and ensure each employee has the correct amount of training.
  • Clean and Safe Environment- to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete.
  • Maintain and update cleaning schedule, along with holding themselves and team accountable to Dogtopia's safety and cleaning standards.
  • Inventory Management of cleaning, dog, and First aid supplies.
  • Dismiss dogs proactively with ongoing behavior issues and monitor action plans to retain those with minor issues.
Benefits:
  • Bring your dog to work day.
  • Education in basic dog obedience and training.
  • Fun, Dynamic team culture.
  • Career progression based on performance.
  • Additional certification programs are available.
  • Competitive wages with flexibility in scheduling.
  • Paid time off, medical benefits, and company incentives.

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