Mortgage Servicing Specialist

3 days ago


San Antonio, Texas, United States Workoo Technologies Full time
About the Job

The Lender Placed Specialist plays a crucial role in maintaining client relationships and ensuring the smooth operation of our policies and products. As a key member of our team, you will be responsible for inputting, setting up, and maintaining client, customer, and agent information. You will also be responsible for processing premium payments, researching and analyzing exception items, and resolving complex issues in a timely and efficient manner.

Key Responsibilities
  • Manage and work client mailboxes within established guidelines
  • Research and analyze exception items received through reports, tasks, and client correspondences
  • Complete refund check research and handle customer service calls
  • Assist in leading projects by gathering and analyzing data to achieve results
  • Participate in conference calls with clients, internal departments, and outsourcing centers to work on process improvements and resolution of complex issues
Requirements
  • 2 years of mortgage servicing/hazard insurance or related experience in an office setting
  • Strong problem-solving and analytical skills
  • High school diploma or GED
  • Testing may be required on MS Word, MS Excel, Basic Office skills, and/or alphanumeric data entry
Preferred Skills
  • Knowledge of Lender Placed applications and Mortgage Banking applications
  • Lender Placed knowledge
Working Conditions
  • This is a remote position
  • The hours are Monday through Friday from 7:30 AM EST to 4:30 PM EST


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