Senior Food Services Operations Manager
2 weeks ago
We are seeking a highly skilled and experienced Senior Team Lead to oversee the daily operations of our Central Perk café at the NYC Flagship location.
About Original X ProductionsOriginal X Productions is a global leader in location-based entertainment experiences, operating iconic destinations such as The FRIENDSTM Experience, Hershey Super Sweet Adventure, and Harry Potter – Magic at Play. Our company prides itself on delivering exceptional experiences for our guests while fostering a culture of excellence, safety, and fun.
Job Responsibilities- Supervision and Leadership:
- Assist with Front-Line supervision of Food and Beverage Operations
- Oversight of assigned shifts, training, and development of Team Members
- Maintain high levels of performance and customer satisfaction
- Guest Service:
- Ensure exceptional service and positive interactions with all Guests
- Address Guest inquiries, complaints, and feedback promptly and professionally
- Café Operations Management:
- Maintain a clean, well-organized, and properly stocked café environment
- Ensure equipment is in proper working order and perform regular maintenance tasks
- Oversee inventory management and communicate ordering needs to management
- Quality Control:
- Ensure compliance with health and safety regulations
- Maintain high standards for coffee and food preparation
- Must be fully vaccinated against Covid-19
- Must possess a valid NYS food handlers certificate
- Must be able to remain in a standing, stationary position more than 75% of the time
- Must be able to frequently move food service inventory and equipment weighing up to 50 pounds
- Must be able to work a variable schedule including evenings, weekends, and holidays
- Health Benefits including medical, dental, and vision
- Individual Retirement Account
- Commuter Benefits
- Paid vacation and sick leave
- Opportunities for growth and advancement
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