Senior Food Services Operations Manager

2 weeks ago


New York, New York, United States Original X Productions Full time
Job Summary

We are seeking a highly skilled and experienced Senior Team Lead to oversee the daily operations of our Central Perk café at the NYC Flagship location.

About Original X Productions

Original X Productions is a global leader in location-based entertainment experiences, operating iconic destinations such as The FRIENDSTM Experience, Hershey Super Sweet Adventure, and Harry Potter – Magic at Play. Our company prides itself on delivering exceptional experiences for our guests while fostering a culture of excellence, safety, and fun.

Job Responsibilities
  • Supervision and Leadership:
    • Assist with Front-Line supervision of Food and Beverage Operations
    • Oversight of assigned shifts, training, and development of Team Members
    • Maintain high levels of performance and customer satisfaction
  • Guest Service:
    • Ensure exceptional service and positive interactions with all Guests
    • Address Guest inquiries, complaints, and feedback promptly and professionally
  • Café Operations Management:
    • Maintain a clean, well-organized, and properly stocked café environment
    • Ensure equipment is in proper working order and perform regular maintenance tasks
    • Oversee inventory management and communicate ordering needs to management
  • Quality Control:
    • Ensure compliance with health and safety regulations
    • Maintain high standards for coffee and food preparation
Requirements
  • Must be fully vaccinated against Covid-19
  • Must possess a valid NYS food handlers certificate
  • Must be able to remain in a standing, stationary position more than 75% of the time
  • Must be able to frequently move food service inventory and equipment weighing up to 50 pounds
  • Must be able to work a variable schedule including evenings, weekends, and holidays
Benefits
  • Health Benefits including medical, dental, and vision
  • Individual Retirement Account
  • Commuter Benefits
  • Paid vacation and sick leave
  • Opportunities for growth and advancement


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