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HVAC Service Manager

2 months ago

Searcy, United States Paschal Air, Plumbing & Electric Full time
About the Role

We are seeking a highly skilled and experienced HVAC Service Manager to oversee our field technicians and ensure exceptional customer satisfaction.

Key Responsibilities
  • Lead and develop a team of HVAC field technicians to achieve maximum productivity and performance.
  • Interview, hire, coach, counsel, discipline, and train technicians to ensure they have the necessary skills and knowledge to excel in their roles.
  • Research and resolve customer issues and complaints in a timely and effective manner.
  • Monitor procedures to ensure high levels of customer satisfaction through timely and effective communications with staff.
  • Maintain a safe and healthy work environment by following and enforcing standards, procedures, and complying with regulations.
  • Build trust and rapport with coworkers to foster an environment of teamwork and support of the company culture.
Requirements
  • Possession of a valid driver's license and good driving record.
  • Great customer service skills and the ability to lead and mentor others.
  • Strong mechanical aptitude and ability to read and understand technical instructions.
  • Good written and verbal communication skills and ability to create concise yet informative service performance and other technical notes.
  • Strong knowledge of equipment, tools, and methods commonly applied in repairing air conditioning and heating equipment.
  • Knowledge of principles of operation of HVAC systems and safety practices.
  • Accurate diagnostics ability and excellent ability to explain technical information to clients.
  • Computer knowledge and ability to apply necessary software tools, such as time keeping, customer billing, and applying credit card payments.
Preferred Qualifications
  • Previous supervisory experience.
  • Applicable HVAC licensures by an accredited institution in accordance with varying state requirements.
  • Previous HVAC installation experience.

Paschal Heating and Air Conditioning Co., Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.