Field Service Technician III
4 days ago
Rivian is a pioneering company that's on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.
Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role SummaryThe Field Service Technician III will be responsible for delivering exceptional customer experiences at our service locations. The ideal candidate will possess technical acumen and excellent customer service skills.
If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team.
You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams.
This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross-functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center.
To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.
Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
Responsibilities- Initially help support pre-production vehicle builds, including assisting cross-functional teams
- Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
- Operate remotely until the local service center opens, if applicable
- Follow Rivian repair procedures with efficiency without compromising quality and safety
- Perform or assist with assigned diagnosis, repairs, installations, and inspections on vehicles
- Assist or support vehicle repairs in a setting outside of a service center
- Conduct road tests on vehicles to ensure quality of the repair
- Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
- Stay up to date with technical skills and required training
- Support campaigns and containment initiatives
- Maintain and process accurate expense reporting as needed
- Maintain high quality work and efficiency while working with little supervision
- Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
- Provide service support to the field to support the Service organization
- Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
- Additional plant support, including travel, may be required depending on business need
HS Diploma or GED preferred
Graduated from an accredited automotive repair school preferred
5 or more years' experience in a traditional automotive repair shop preferred
Proficient in using hand tools and power tools
Proficient in navigating a laptop or computer in a windows or Mac environment
Know basics of diagnosis and workflows
Able to read electrical schematics
Limited Diagnostic exposure
Understands how high voltage and low voltage electricity works (basic electricity theory)
Able to perform tire repair and vehicle alignment
Some hybrid repair background is a plus
Can diagnose and explain basic vehicle electronic communications like the CAN Bus system
Ability to drive non-commercial truck and trailer preferred
Ability to travel up to 75% of the time, or as needed
Must possess a valid driver's license, and maintain a clean driving record
No driving-related suspensions or revocation of Driver License (within a 3-5 year period).
Parts department and billing experience preferred
Experience using a work order management system including repair documentation
Experience working in start-up environments preferred
Exhibits patience and eagerness to learn
Remains positive when dealing with difficult situations
Strong organizational and time management skills along with attention to detail
Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.)
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
Ability to read and speak fluent English
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
Minimum age of 21
Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need.
Shifts may include evening, overnight, or early morning hours
Ability to properly document repairs completed and in process
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