Server - Franchisee

As a Server at Hotel Carmichael, you will be the conductor of the dining room symphony, leading and maintaining communication between the service team while providing exceptional guest experiences. You will be responsible for taking control and ownership of every guest's experience, delivering thoughtful and empathy-driven service with a strong, confident presence at the table.

• Lead guests through all aspects of the dining experience.
• Provide gracious and professional food and beverage service in an efficient manner, answering questions, suggesting sales, and creating an upbeat atmosphere for guests.
• Be knowledgeable of the menu, brands, prices, and options, as well as the restaurant's promotions and specials.
• Take guest beverage and/or food orders and input orders accurately in the point-of-sale system.
• Communicate all allergy and dietary restriction information clearly on tickets.
• Retrieve and deliver food and beverage orders in a timely manner.
• Replenish beverages and ensure guest satisfaction throughout the meal service.
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local, and company regulations.
• Clear plates at the appropriate time and always ask for help in doing so when the clear can't be completed by one person.
• Responsible for crumbing the table whenever it is appropriate during the meal.
• Maintain the serving station well-stocked at all times.
• Presents the check and responsible for all transactions, including receiving payment and accurately counting back change.
• Keep the table areas and bar clean, orderly, and properly stocked. Clear and reset tables.
• Give every table a sincere thank you and farewell.
• Respond graciously to guest service issues and report the situation to Restaurant Management.
• Conduct oneself in a professional manner with the awareness that all actions and communications are within guests' view.
• Maintain a sincere, positive, pleasant, and enthusiastic attitude, providing our customers with the highest quality care and service.
• Execute wine service when necessary.
• Assist with the training of new team members.

• Must be able to obtain an Indiana Employee Liquor Permit.
• Ability to think and communicate clearly in high-pressure situations.
• Ability to execute professional wine service.
• Knowledgeable of pre-check register operation.
• Knowledgeable of computer operations and ordering procedures.
• Knowledgeable of basic sanitation.
• Ability to effectively communicate with customers, co-workers, and supervisors.
• Ability to maintain excellent attendance and punctuality.

Previous bartending, serving, and/or customer service experience is required.

Ability to stand and exert fast-paced mobility for periods of 4 hours or more with a high energy level. Able to lift 15-30 pounds and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.