Market Research Director Lead
7 days ago
Company Overview: M3 USA is a leading healthcare innovation company, offering digital solutions across various sectors. With over two decades of experience, we've achieved remarkable growth, driven by our mission to utilize the internet for healthier worlds and more efficient healthcare systems.
">About Us: Our trusted digital platforms engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. We pride ourselves on a dynamic and innovative work environment where every team member contributes to global health advancements.
">Job Title: Market Research Director Lead
">Salary Range: $120,000 - $150,000 per annum, based on experience and qualifications.
">About the Role: As a key member of our Global Research division, you will drive higher client satisfaction from the account management team, responsible for generating revenue from existing contacts and prospects.
">Key Responsibilities:
">- Support maintenance of assigned accounts by effectively managing contracts and up-selling/cross-selling opportunities;">
- Actively network within existing client contacts for new business/prospects;">
- Organize client and internal kick-off calls, develop insightful proposals, and deliver strategic sales communications;">
- Consult with clients on sample design and business issues;">
- Provide superior customer service by working with Project Managers and Research Managers to execute project specifications and deliver quality results to clients;">
- Resolve sales or delivery issues with clients and Operations teams;">
- Manage bid requests and ensure proper and timely delivery;">
- Collaborate with partners and vendors to ensure seamless project execution;">
- Act as liaison between Sales and Project Managers on all projects.">
Required Skills and Qualifications:
">Bachelor's degree in Business Administration or related field required, preferably with 5-7 years of experience in client services, market research, or a related field.
">Excellent communication and interpersonal skills, with ability to build strong relationships with clients and internal stakeholders.
">Strong understanding of market research methods and methodologies, with ability to provide guidance to clients on service/product options.
">Proficient in CRM software, particularly HubSpot, with ability to log sales activity, update contact information, and manage pipeline.
">Ability to work collaboratively with internal teams to deliver exceptional client service and maintain a healthy GP.
">Possess a positive attitude, with a proactive approach to resolving issues and driving business growth.
">Benefits: A career opportunity with M3 USA offers competitive wages, benefits such as Health and Dental, Life, Accident, and Disability Insurance, Prescription Plan, Flexible Spending Account, 401k Plan and Match, Paid Holidays and Vacation, Sick Days and Personal Day.
">What We Offer: M3 USA provides a dynamic and innovative work environment, opportunities for professional growth and development, and a chance to contribute to global health advancements.
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