Front Desk Supervisor Leader

3 weeks ago


Baltimore, Maryland, United States ROOST Baltimore Full time
Job Overview

We are seeking an experienced Front Desk Supervisor to join our team at ROOST Baltimore. This role involves supervising the day-to-day operations of the Front Office to ensure exceptional guest service, maximize room revenue and occupancy.

Key Responsibilities
  • SUPERVISE AND TRAIN FRONT DESK TEAM MEMBERS TO PROVIDE EXCELLENT CUSTOMER SERVICE AND ACHIEVE OPERATIONAL EFFICIENCIES.
  • MONITOR AND CONTROL FRONT OFFICE EXPENSES TO ENSURE COMPLIANCE WITH BUDGETARY REQUIREMENTS.
  • DEVELOP AND IMPLEMENT EFFECTIVE SOLUTIONS TO GUEST COMPLAINTS AND CONCERNS IN A TIMELY MANNER.
Requirements
  • MINIMUM 2 YEARS EXPERIENCE IN FRONT DESK SUPERVISION OR SIMILAR ROLE.
  • ABILITY TO COMMUNICATE EFFECTIVELY IN ENGLISH (SPEAK, READ, WRITE) WITH GUESTS, MANAGEMENT, CO-WORKERS AND VENDORS.
  • ABILITY TO ACCURATELY COMPUTE AND MANIPULATE MATHEMATICAL CALCULATIONS.
What We Offer
  • $62,000 - $72,000 PER YEAR SALARY DEPENDENT ON EXPERIENCE.
  • FULLY FUNDED HEALTHCARE BENEFITS.
  • PAYMENT OF PAID TIME OFF.


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