Program Director
4 weeks ago
Lantern Community Services Inc is seeking a highly skilled and experienced Shelter Director to lead our family with children sanctuary shelter. The ideal candidate will have a strong background in social service program management, with a focus on serving individuals and families with complex needs.
The Shelter Director will be responsible for ensuring the quality care of residents, supervising intake and social services, and developing and implementing programs to achieve measurable outcomes. The successful candidate will have excellent leadership and communication skills, with the ability to manage competing priorities and work effectively in a fast-paced environment.
Key Responsibilities:
- Lead and manage a team of shelter staff to ensure accurate and timely completion of deliverables, targets, and benchmarks.
- Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance.
- Identify staff training needs and organize onsite and offsite training opportunities for professional development.
- Conduct staff performance evaluations and implement disciplinary actions as needed.
- Oversight of all aspects of the site's operation, including service delivery, compliance to contracts, case management, employment and housing targets, medical and chart compliance, recreational activities, shelter security, food service, linen supplies, and supplies for program and staff.
- Develop program content to address clients' needs related to psychiatric stability, functional ability, skills of independent living, and housing readiness.
- Ensure implementation of all Lantern and DHS policies and procedures.
- Ensure compliance with all regulatory agency's standards.
- Plan and organize program activities to maximize program contract's goals and performance targets.
- Conduct regular staff meetings.
- Ensure accurate and timely reporting and statistical information for both Lantern Community Services and regulatory agencies.
- Conduct periodic internal file review and implement Quality Assurance measures needed to ensure quality service delivery to clients.
- Connect with community leaders to build connections, gain support, and troubleshoot issues/concerns.
- Develop and maintain a Community Advisory Board.
- Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment.
- Provide assistance and follow-up in regard to critical incidents with clients.
- Assess serious incidents, review appropriateness of incident management, and make corrections as needed.
- Responsible for ensuring appropriate levels of staff coverage at all times, including during emergencies, severe weather, and disaster situations.
Requirements:
- MSW or MHC degree required with 5-6 years of relevant experience in the field; supervisory and administrative experience included.
- Previous DHS shelter program experience (i.e. previous PD, DSS, clinical role, etc).
- Bilingual (English/Spanish) a plus.
- Effective leader who can successfully engage, inspire, coordinate, and manage their team.
- Must be a creative problem-solver who takes initiative, with strategies to cultivate a positive workplace environment with high standards of performance.
- The ability to manage competing priorities, highly effective in crisis intervention strategies, values teaching, and the professional development of your team.
- Experience with electronic case management systems and demonstrated ability to utilize and review data to inform best practices in service provision.
- Able to work well under pressure, including in effective crisis management and de-escalation techniques.
- Excellent computer skills, with knowledge of Microsoft suite, and comfort working with databases such as CARES.
- Mental health, chronic health conditions, and substance use knowledge.
Preferred Qualifications:
- Navigating immigration, housing vouchers, and other resources relevant to supporting asylee population.
- Experience working with families.
- Working with Salesforce database.
Work Environment:
This job operates in a shelter environment and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and/or kneel. They must also use their hands to type, handle, or feel. The employee is frequently required to talk or hear and must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Note:
Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.
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