Customer Service Representative

5 days ago


Trumbull, Connecticut, United States Massage Envy Full time

Overview:

At Massage Envy Trumbull/Monroe, we're dedicated to helping our clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks and Benefits:

  • Competitive base pay plus bonuses and commissions
  • Access to medical, dental, and vision plans
  • Simple IRA with up to 3% match
  • Paid time off
  • Employee referral bonus program
  • Employee Assistance Program - 25 hour access to support and therapy
  • A flexible schedule for a better work/life balance
  • In-depth product and service training
  • Employee membership - free and discounted massage, skin care, and stretch sessions
  • Retail discounts, contests and incentives

Responsibilities:

  • Provide outstanding customer service and help everyone feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in YOUR success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge


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