Customer Service Representative

1 day ago

Port Huron, Michigan, United States Hart Medical Equipment Full time
Job Summary

Hart Medical Equipment is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As the first point of contact for customers, you will be responsible for providing exceptional service, taking orders, answering questions, handling complaints, and troubleshooting problems.

Key Responsibilities
  • Assist internal and external customers in a professional manner
  • Maintain a positive, empathetic, and professional attitude toward customers at all times
  • Receive requests from multiple sources and complete necessary processes for equipment services
  • Coordinate home equipment service requests with Dispatch for prompt delivery
  • Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed
  • Provide customers with product and service information
  • Maintain current knowledge on Medicare, Medicaid, and third-party payor sources for equipment
  • Verify medical necessity, insurance coverage, and physician orders for all insurance-assigned services
  • Follow policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance
  • Understand and strive to meet or exceed department metrics while providing excellent customer service
  • Make sales or recommendations for products or services that may complement client needs, as applicable
Requirements
  • High school diploma or general education degree (GED)
  • 6 months of relevant customer service experience preferred
  • Excellent interpersonal, written, and oral communication skills
  • Customer service orientation
  • Attention to detail
  • Good data entry skills
  • Proficiency with computers, with strong typing skills
  • Ability to work in a fast-paced environment
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, and hear. Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail. Specific vision abilities required by this job include close vision.

All employees are required to work in a safe manner.

  • Customer Service Representative

    1 week ago

    Port Huron, Michigan, United States The Auto Club Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Branch Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the overall success of our organization.Key...

  • Customer Service Representative

    1 week ago

    Port Huron, Michigan, United States Costco Full time

    Customer Service and Cash Handling Opportunities at CostcoWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives and Cash Handling Specialists. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing member transactions, and maintaining a...

  • Customer Service Representative

    3 weeks ago

    Port Huron, Michigan, United States The Auto Club Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the overall success of our organization.Key...

  • Customer Service Representative

    2 weeks ago

    Port Huron, Michigan, United States The Auto Club Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the overall success of our organization.Key...

  • Customer Service Representative

    5 hours ago

    Port Huron, Michigan, United States Megan Simmons - State Farm Agent Full time

    Job OverviewAre you a customer-focused individual with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you!Key ResponsibilitiesEstablish and maintain strong relationships with customers, providing exceptional service and support.Use a...

  • Customer Service Representative

    1 week ago

    Port Huron, Michigan, United States Costco Full time

    Customer Service Associate/Cashier Job DescriptionWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Associates/Cashiers. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing member orders, and handling cash transactions with accuracy and...

  • Customer Service Representative

    1 week ago

    Port Huron, Michigan, United States Costco Full time

    Customer Service Associate/Cashier Job DescriptionWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Associates/Cashiers. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing member orders, and handling cash transactions with accuracy and...

  • Customer Service Representative

    1 week ago

    Port Huron, Michigan, United States Costco Full time

    Customer Service Associate/Cashier Job DescriptionWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Associates/Cashiers. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing member orders, and handling cash transactions with accuracy and...

  • Customer Service Representative

    6 days ago

    Port Huron, Michigan, United States Costco Full time

    Customer Service Associate/Cashier Job DescriptionWe are seeking highly motivated and customer-focused individuals to join our team as Customer Service Associates/Cashiers. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing member orders, and handling cash transactions with accuracy and...

  • Customer Service Representative

    3 weeks ago

    Port Huron, Michigan, United States GPM Investments LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our retail team as a Cashier/Sales Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and achieving sales goals.Key ResponsibilitiesCustomer Service: Greet...

  • Financial Services Representative

    1 week ago

    Port Huron, Michigan, United States Advia Credit Union Full time

    Loan Officer OpportunityWe are seeking a skilled Loan Officer to join our team at Advia Credit Union. As a Loan Officer, you will be responsible for originating and processing loan applications, working closely with members to understand their financial needs and goals.Key Responsibilities:Originate and process loan applications, ensuring timely and accurate...

  • Insurance Sales Representative

    5 hours ago

    Port Huron, Michigan, United States Megan Simmons - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Insurance Sales Representative. As a key member of our team, you will be responsible for establishing strong relationships with customers, identifying their insurance needs, and providing tailored solutions to meet those needs.ResponsibilitiesDevelop and...

  • Food Service Ambassador

    3 weeks ago

    Port Huron, Michigan, United States Applebee's Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Server Representative. As a Server Representative, you will be the primary point of contact for our guests, responsible for ensuring their dining experience is exceptional.Key ResponsibilitiesTake orders and ensure accurate and timely delivery of food and...

  • Commercial Sales Representative B2B

    3 weeks ago

    Port Huron, Michigan, United States Rollins Full time

    Job SummaryWe are seeking a highly motivated and results-driven Commercial Sales Representative to join our team at Rollins. As a key member of our sales team, you will be responsible for exceeding sales goals and building strong relationships with our commercial customers.Key ResponsibilitiesProspect and sell pest control services to commercial...

  • Client Service Representative

    3 weeks ago

    Port Huron, Michigan, United States Oppenheimer & Co. Full time

    About the RoleOppenheimer & Co. Inc. is a leading middle-market investment bank and full service broker-dealer. We are seeking a highly skilled Client Service Associate to join our Branch office team in a dynamic and fast-paced environment.Key ResponsibilitiesClient Service: Provide exceptional service to clients, ensuring their needs are met and...

  • Customs Operations Specialist

    3 weeks ago

    Port Huron, Michigan, United States VetJobs Full time

    Job DescriptionJob Summary: We are seeking a highly skilled Customs Entry Processing Agent to join our team at VetJobs. As a Customs Entry Processing Agent, you will be responsible for processing customs entries and ensuring compliance with regulations.Key Responsibilities:Enter new customer orders into our computerized system to obtain release of...

  • Automotive Technician

    4 weeks ago

    Port Huron, Michigan, United States Jefferson Motor Service Full time

    Become a Key Player as an Automotive TechnicianStep into a fulfilling role within the automotive sector at Jefferson Motor Service. We are on the lookout for skilled Automotive Technicians to join our dedicated team on a full-time basis. We offer a competitive salary ranging from $75,000 to $120,000 annually.Benefits and Advantages:Comprehensive health...

  • Housing Assistance Representative

    3 weeks ago

    Port Huron, Michigan, United States Blue Water Community Action Full time

    Job SummaryBlue Water Community Action is seeking a highly motivated and detail-oriented HARA Intake Clerk to join our team. As a key member of our organization, you will play a vital role in providing exceptional customer service to our clients and ensuring the smooth operation of our programs.Key ResponsibilitiesClient Intake and Assessment: Conduct...

  • Retail Sales Associate

    2 days ago

    Port Huron, Michigan, United States Jars Cannabis Full time

    Job Title: Retail RepresentativeWe are seeking a highly motivated and energetic Retail Representative to join our team at JARS Cannabis. As a Retail Representative, you will be responsible for providing exceptional customer service, meeting individual needs, and exceeding expectations.Job SummaryThe Retail Representative works closely with the store...

  • Clinical Social Services Coordinator

    3 weeks ago

    Port Huron, Michigan, United States McLaren Port Huron Full time

    Position Overview As a Clinical Social Services Coordinator, you will play a vital role in evaluating and addressing the social and economic challenges faced by clients and their families. Your expertise will be essential in enhancing their overall health and well-being through effective case management strategies and community resource utilization. Key...