Utility Customer Support Expert

3 weeks ago


Columbia, Maryland, United States ICF International Inc Full time
Job Description

ICF International Inc. is seeking a highly skilled Billing Specialist to join our team. As a Billing Specialist, you will support our growth by processing incentive payments to program participants and directly impacting customer satisfaction.

Your responsibilities will include preparing and submitting utility program participation data, researching and confirming rebate payment information, and supporting various client product data including SKU and incentive levels. You will work within Microsoft Dynamics CRM daily to log and track program payment activity and within Microsoft Excel daily to prepare payment schedules and invoice detail.

We offer a competitive salary of $45,641 - $76,863 based on full-time employment for this position. Our Maryland Remote Office offers flexible workplace arrangements and a quality of life that allows for work-life balance. We invest in our employees through tuition reimbursement, access to professional development resources, 401k matching, and an Employee Stock Purchase Plan.

This role is perfect for ambitious, self-motivated individuals who can learn tasks quickly and thrive in a fast-paced environment. If you are passionate about making a difference in the lives of program participants and have a strong desire to grow with our organization, we encourage you to apply.
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