Field Service Technician
2 months ago
The Security Enterprise Solutions (SES) Operation is a vital component of Leidos' extensive range of integrated security offerings for aviation, ports, borders, and critical infrastructure clients globally. Our unified portfolio boasts over 24,000 products deployed across 120 nations, positioning us to effectively tackle emerging threats through innovative solutions.
Key Responsibilities:
- Provide customer support through the installation, modification, and repair of intricate equipment and systems.
- Conduct on-site installation and testing to ensure optimal functionality.
- Identify and rectify equipment start-up issues promptly.
- Execute both scheduled and unscheduled work assignments based on provided instructions.
- Adhere to established guidelines, procedures, and policies.
- Manage resources, maintain schedules, and prioritize repair activities to meet contractual service level agreements (SLAs).
- Operate in a customer environment that requires immediate response times, including after-hours on-call duties and travel to various sites.
- Utilize CRM systems such as Salesforce, Maximo, and GURU to accept and update work orders.
Basic Qualifications:
- Relevant trade experience (electrical, electronic, mechanical) or military training in these fields.
- Equivalent experience of 2 years in an electrical or mechanical field service role.
- Proficiency in MS Office Suite and ability to learn specialized software.
- Minimum of 2 years' experience in troubleshooting and field repair of electrical and electronic systems.
- Strong communication skills with a focus on customer service and teamwork.
- Willingness to travel on short notice and pass a comprehensive background check.
Preferred Qualifications:
- Excellent organizational and interpersonal skills with the ability to manage multiple projects.
- Strong customer service aptitude and capability to handle high-pressure situations.
- Self-motivated and dependable individual.
- Physical ability to lift/carry 50 lbs, push/pull 200 lbs, and maneuver equipment weighing up to 1000 lbs with appropriate tools.
- Capability to work safely in extreme environments around hazardous industrial equipment.
Compensation:
- Salary range: $65,000 to $68,000.
- Pay range: $44, $81,075.00. The compensation for this position is a guideline and may vary based on factors such as responsibilities, education, experience, and internal equity.
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