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Veterinary Client Care Specialist
2 months ago
We are seeking a highly skilled and compassionate Client Care Specialist to join our team at Port City Veterinary Referral Hospital. As a key member of our client-facing team, you will play a vital role in delivering exceptional service and support to our clients and their pets.
Responsibilities- Educate and Support: Provide clients and referring veterinarians with comprehensive information about our services and offer compassionate support over the phone and in person.
- Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
- Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
- Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
- Exceptional First Impressions: Possess outstanding communication and customer service skills, ensuring our clients and referring veterinarians feel valued and supported.
- Adaptability and Multitasking: Thrive in a fast-paced environment, navigating unexpected situations with ease and handling unanticipated tasks with grace.
- Customer Service Excellence: Provide outstanding service, building positive relationships with clients and colleagues alike.
- Flexibility and Adaptability: Be a team player who adapts to situations where protocols may not apply and handles unanticipated tasks with ease.
- Competitive Compensation: $19 - $21 pending knowledge and experience.
- Part-time Schedule: Second/third shift.
- Benefits Package: Uniform allowance, paid time off, holiday pay, employee pet discount, 401k, medical/dental/vision, disability insurance, life insurance, HSA/FSA, and access to VetBloom for RACE-approved continuing education and training.
At Ethos Veterinary Health, we are committed to delivering exceptional care and rewarding careers. If you are a motivated and compassionate individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.
