Veterinary Client Care Specialist

4 weeks ago


Portsmouth, New Hampshire, United States Ethos Veterinary Health Full time

We are seeking a dedicated and compassionate Client Care Specialist to join our team at Port City Veterinary Referral Hospital. As a Client Care Specialist, you will play a crucial role in delivering exceptional service and support to our clients and their pets.

About the Role:

As a Client Care Specialist, you will be the first point of contact for our clients, providing education and support about our comprehensive services. You will also assist clients in scheduling appointments, handle reminder and follow-up communications, and maintain accurate client/pet records.

Responsibilities Include:

  • Educate and Support: Inform clients and referring veterinarians about our services and provide compassionate support over the phone and in person.
  • Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
  • Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
  • Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.

What We're Looking For:

We are seeking a candidate with outstanding communication and customer service skills, who can provide exceptional service and support to our clients and their pets. If you are a team player who thrives in a collaborative environment, we encourage you to apply.

Benefits:

  • Uniform Allowance
  • Paid Time Off
  • Holiday Pay
  • Employee Pet Discount
  • 401k
  • Medical/Dental/Vision
  • Disability Insurance
  • Life Insurance
  • HSA/FSA
  • Access to VetBloom for RACE-approved continuing education and training
  • Partnership with Purdue Veterinary Technology program, including scholarships

We are an equal opportunity employer and welcome applications from qualified candidates. Please visit our website for more information about our hospital and our benefits package.



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