Field Support Representative I, II, III- Driver

3 weeks ago

Greenville, South Carolina, United States Canon U.S.A., Inc. Full time
Job Summary

Canon U.S.A., Inc. is seeking a highly skilled and detail-oriented Field Support Representative I, II, III- Driver to join our team. As a Field Support Representative, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

Customer Service

• Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.

Mail and Packages

• Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.

• Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations.

• Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).

• Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.

• Log and deliver incoming overnight packages within established time frames.

Supplies, Copying, Faxing, and Administration

• Organize and distribute supplies to client. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers).

• Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc.

• Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs.

• May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings.

• Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary.

• Perform other administrative duties from inserting, copying and photocopying to faxing as needed.

Requirements

• High school Diploma or equivalent

• 2-5 years' experience working in a mailroom or professional office environment

• Valid U.S. Driver's License with a clean driving record

• Previous driving experience

• Capable of performing the basic job functions under general direction.

• Some understanding of the more detailed aspects of the job.

• Basic knowledge of metering, weighting, logging and other shipping procedures

• Basic computer skills required

• Able to perform routine and some more complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photocopying, color copying, etc.) with general direction

• General supervision and instructions given for routine work and detailed instructions given for new activities or special assignments.

• Contacts are typically within own department and occasionally with others in the organization.

• Contacts involve the exchange of information or data requiring some explanation or interpretation.

• Excellent customer service, professional attitude and appearance are a must

• Ability to work overtime & meet deadlines

• Adherence and support of CBPS Core Values: Focusing on Results & Customers, Be Innovative and Quality Driven and Performing Ethically.

What We Offer

• Competitive pay & benefits

• Comprehensive training and development programs that prepare employees to advance from within.

• A company focused on creating a positive work and client environment.

• Employee discounts on entertainment, products, and services nationwide

Connect With Us

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