CalAIM Case Management Supervisor

2 weeks ago

Santa Cruz, California, United States Stepping up Santa Cruz Full time
Job Title: CalAIM Case Management Supervisor

Stepping Up Santa Cruz is seeking a highly skilled and compassionate CalAIM Case Management Supervisor to lead our team in providing comprehensive care coordination and support to clients enrolled in CalAIM's ECM (Enhanced Care Management) and CS (Community Supports) programs.

Responsibilities:
  • Supervise and mentor a team of care managers, providing constructive feedback and celebrating success.
  • Assist in the development and planning of processes for client care, staff support, financial sustainability, and high-quality service delivery.
  • Contribute to a positive and collaborative team environment, fostering inclusivity and respect for diverse experiences.
  • Manage a small caseload to ensure understanding of processes and identify areas for improvement.
  • Train staff, model, evaluate, and provide feedback on case management responsibilities, including case planning, program referrals, and daily case notes.
  • Conduct in-depth needs assessments and develop personalized care plans in collaboration with clients, ensuring Strengths-Based alignment with Trauma-Informed Care (TIC) principles and Harm Reduction philosophy.
  • Coordinate care with various providers, prioritizing culturally competent and client-centered approaches.
  • Engage in community outreach, connecting with individuals in need through street outreach, program visits, and community events.
  • Advocate for client needs, ensuring they receive appropriate, individualized, and trauma-informed care.
  • Monitor client progress and adapt care plans as needed, based on client interactions, feedback, and observations.
  • Document all client interactions and services accurately and daily, ensuring case notes, case plans, and assessments meet required standards.
Requirements:
  • Valid California Driver's License and ability to operate both personal and company vehicles.
  • Eligible to work in the US.
  • Must be 18 years of age or older.
  • Bachelor's degree in social work, public health, or a related field or equivalent experience.
  • Minimum two years of experience working with individuals with complex needs.
  • Previous supervisory experience.
  • Minimum two years of experience providing case management to individuals with complex needs.
Preferred Qualifications:
  • Minimum one year supervising case managers.
  • Minimum one year working in a CalAIM ECM/CS program doing care management.
  • Demonstrated understanding and application of Trauma-Informed Care (TIC) principles and Harm Reduction philosophy.
  • Strong client skills, including assessment, planning, and intervention.
  • Excellent communication and interpersonal skills to connect with clients and staff from diverse backgrounds.
  • Ability to work independently and collaboratively in both office and community settings.
  • Strong organizational and time management skills to juggle various responsibilities and adapt to dynamic situations.
  • Proficiency in Microsoft Office Suite and willingness to learn other relevant software.
  • Strong work ethic, self-motivation, and a genuine desire to help others.
Benefits:
  • Hourly rate of $43.75 per hour with potential for performance-based pay increase after 6 months.
  • 32-hour work week, to support a healthy work-life balance.
  • Generous Paid Time Off (PTO) and Sick Leave of 4 weeks per year for relaxation and recharge.
  • Comprehensive benefits package, including no-cost health coverage with optional dental and vision coverage.
  • Company-sponsored 403(b) retirement savings plan with a generous employer match of 100% of your contributions for up to 5% of your salary.
  • Extensive training, coaching, and tools to empower you to create positive change in clients' lives and support your professional growth.
  • Opportunities for advancement.
  • Opportunities to improve people's lives.

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