Global Configuration Specialist

3 weeks ago

Hillsboro, United States Thermo Fisher Scientific Full time
Sr Configuration Analyst

Join Thermo Fisher Scientific and Contribute to a Meaningful Impact

As a global leader in the scientific research industry, we are dedicated to enabling our customers to make the world healthier, cleaner, and safer.

Whether it's finding cures for diseases like cancer, protecting the environment, or ensuring the safety of our food supply, your work will have real-world significance.

The Mission & The Position

As a Sr Configuration Analyst, you will play a crucial role in our Global Commercial Support Team. Your main task will involve creating and maintaining commercial Configurations. You will work closely with Product Managers and Program Execution Managers to ensure smooth operations.

Key Responsibilities:

  • Create, develop, maintain, and publish System Trees in the form of flow diagrams, outlining the logic of the relationships between commercial items.
  • Translate System Trees into a binary form by programming the flow diagram logic into ExperlogixTM, our 3rd-party add-on for configuration management in CRM.
  • Safeguard data consistency and integrity at all times.
  • Create and maintain user guide documentation and work instructions for the administration of various applications required for the job.
  • Lead the non-standard product request process in CRM and drive its development.
  • Lead Configurator development for business integrations into CRM.
  • Provide comprehensive knowledge on CRM/Configurator integration.

Requirements:

  • Minimum of Bachelor's degree, Masters preferred.
  • At least 5 years of work experience with 2+ years of experience supporting configuration software.
  • Ability to translate requirements into logical expressions.
  • Attention to detail, ensuring accuracy and consistency in data and logic.
  • Drive for continuous data validation and improvement.
  • 2+ years of experience with CRM and ERP software preferred.
  • 2+ years of experience in global sales and marketing customer support.
  • Strong English language skills, both written and verbal.
  • Ability to communicate effectively with diverse audiences.
  • Strong proficiency in Microsoft Office applications.
  • Dedication to continuous learning and development.

Proficiencies:

In addition to the requirements, we are looking for a collaborative leader who can work with representatives from various business areas and departments.

You should have an open mind for initiating innovation and leading projects, as well as the ability to work independently under stressful situations.

Your understanding of customer satisfaction and financial results will be crucial to your success in this role.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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