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Audio-Visual Systems Specialist

2 months ago

Cary, North Carolina, United States Epic Games Full time
Job OverviewWHAT DEFINES EPIC?

At the heart of Epic's achievements are skilled, enthusiastic individuals. Epic is committed to fostering a collaborative, inclusive, and innovative atmosphere. Whether it's developing award-winning interactive experiences or creating engine technology that empowers others, we are always pushing the boundaries of creativity.

Being part of Epic means joining a team that consistently aims to benefit our community and users. We are dedicated to advancing the standards of engine and game development.

OUR MISSION
What We Do

We establish and uphold a proactive and stable IT landscape while delivering IT assistance to our Epic personnel. You will have the opportunity to influence processes that enhance IT service delivery across our organization. Engage with cutting-edge technologies to ensure IT success for all.
Your Responsibilities

Our Media Systems Engineering team operates within the Media and Projects Engineering (MPE) division at Epic Games. We are globally accountable for the design, integration, and upkeep of the media and audio-visual system infrastructure at Epic Games. This position primarily focuses on servicing and supporting content review areas, recording studios, editing suites, conferencing setups, broadcast streams, virtual production, and capture systems.
In this role, you will:
  • Oversee integrated audio-visual systems, including hardware, software codecs, and control mechanisms.
  • Deliver maintenance and support for conference and content review spaces.
  • Provide daily site assistance at local Epic Games facilities and engineering support for MSE in collaboration with existing MSE resources.
  • Diagnose system malfunctions and offer repair support.
  • Respond promptly to emergency requests for professional and consumer audio-visual systems, as well as in-house developed technologies.
  • Support events, including live sound reinforcement, videoconferencing, and content streaming.
  • Organize and maintain engineering labs and storage areas.
  • Offer general administrative support, asset management, data entry, and documentation updates.
  • Manage the shipping and receiving of audio-visual equipment for inventory and repairs.
  • Assist with daily support for the MPE team, including special projects and event technology as a local resource.
  • Integrate new systems while ensuring compliance with enterprise-wide standards across Epic locations.
  • Travel may be required as necessary, potentially for extended periods.
Qualifications We Seek
  • A minimum of 5 years of experience working on a technical team, with a strong focus on audio-visual support and integration.
  • Proficiency in reading and creating signal flow diagrams, cable termination types, and compatible signal conversions in both video and audio.
  • Solid understanding of video and audio signals, including sampling rates, frame rates, and frame resolutions.
  • Experience with audio-visual systems such as Zoom, Dante, and Q-Sys.
  • Exceptional troubleshooting abilities in real-time situations.
  • Excellent customer service skills, demonstrating a friendly and patient demeanor.
  • Adaptability to prioritize and manage multiple tasks simultaneously.
  • Strong administrative and communication skills, with a keen attention to detail.
  • Self-motivated with the ability to work independently.
  • Capability to lift heavy equipment (50+ lbs).
  • Preferred: Basic knowledge of tools such as voltage meters, soldering irons, crimping tools, RTA microphones/systems, and colorimeters; basic construction skills (e.g., wall mounting displays/projector mounts); basic networking experience.
EPIC JOB + EPIC BENEFITS = EPIC LIFE

We aim to cover all medically necessary needs and enhance quality of life. We pay 100% of the premiums for both you and your dependents, offering comprehensive coverage that includes Medical, Dental, Vision HRA, Long-Term Disability, Life Insurance, and a competitive 401k match. Our robust mental well-being program through Modern Health provides free therapy and coaching for employees and their dependents. Throughout the year, we celebrate our employees with events and company-wide paid breaks. We offer unlimited PTO and sick leave, recognizing individuals for their 7 years of service with a paid sabbatical.

ABOUT EPIC GAMES

Epic Games operates in 19 countries with 55 studios and over 4,500 employees worldwide. For more than 25 years, we have been creating award-winning games and engine technology that empowers others to produce visually stunning games and 3D content, bringing environments to life like never before. Our acclaimed Unreal Engine technology not only enables game developers to create high-fidelity, interactive experiences for PC, console, mobile, and VR but is also embraced by content creators across various industries, including media and entertainment, automotive, and architectural design. As we continue to enhance our engine technology and develop remarkable games, we strive to build teams of world-class talent.
Interested in Joining Us?

Epic Games values diverse teams and an inclusive work culture, proudly standing as an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.

Note to Recruitment Agencies: Epic does not accept unsolicited resumes or approaches from unauthorized third parties, including recruitment or placement agencies. We will not pay any fees to unauthorized third parties. Further details on these matters can be found here.