Technical Support Specialist
2 weeks ago
The Customer Technology Solutions Expert at Best Buy is responsible for providing exceptional customer service by identifying and offering technology-related solutions to meet customer needs. This role requires a passion for technology and the ability to create positive customer interactions by solving software and hardware issues.
Key Responsibilities
- Build relationships with customers by exhibiting empathy and providing solutions to their needs.
- Understand the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices.
- Establish consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
- Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.
- 6+ months experience diagnosing, troubleshooting, or repairing technology products.
- Experience actively using and learning about consumer electronics.
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Ability to work a flexible schedule inclusive of holidays, nights, and weekends.
About Best Buy
Best Buy is an equal opportunity employer.
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Support Specialist
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Paramedic - Advanced Life Support Specialist
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Senior Investment Control Specialist
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Peer Support Specialist
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Peer Support Specialist
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Peer Support Specialist
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