Senior Services Executive

3 weeks ago


Waltham, Massachusetts, United States ServiceNow Full time

Job Overview:

We are seeking a highly experienced Senior Services Executive to join our Customer Outcomes team at ServiceNow. In this role, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products.

The estimated salary for this role is $150,000 - $220,000 per year, depending on location and experience.

About the Job Description:

In this role, you will work closely with software sales account teams, Customer Outcomes team members, and our ecosystem of delivery partners to develop and execute a services sales strategy in the designated territory with a target account list. You will also be responsible for proactively creating new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers.

About the Skills and Qualifications:

  • Minimum 12 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)
  • New account sales focus, operating independently to identify new opportunities
  • Existing relationships in large enterprise accounts a plus
  • Demonstrable track record of achieving Services, Success, or Training sales targets
  • Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives
  • Strong operational command – managing end-to-end franchise
  • Travel up to 50% (depending on geography/region)


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