Broadband Installation Specialist

1 week ago

Hutchinson, Minnesota, United States Mediacom Communications Corporation Full time
Broadband Specialist I (Field Technician) Job Description

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. As a Broadband Specialist I (Field Technician), you will play a critical role in delivering exceptional customer experiences and ensuring the highest level of service quality.

Key Responsibilities:

  • Install and maintain cable television and broadband services in customer homes
  • Drive company van and represent Mediacom to customers
  • Perform a variety of duties including installation, changes of service, additional outlet installation, disconnection of service, payment collection, and special requests
  • Analyze picture quality and judge acceptability of picture delivered following installation of cable service
  • Use customary CATV hand and power tools in performance of job duties
  • Read signal levels through use of field strength meter; add and subtract levels in installation problems
  • Install connectors on different types of drop cable; climb poles with proper equipment
  • Properly use, store and maintain a VOM or DMM to check for "open" or "short" online as well as AC and DC voltages
  • Inform customers of FCC Rules and Company policies as they pertain to customers
  • Drive company vehicles in performance of job duties; use bucket truck
  • Perform other duties such as clean-up and salvage of wrecked out materials; provide general assistance to other employees as directed

Requirements:

  • General level of mechanical and consumer devices knowledge
  • Ability to work flexible work hours, including evenings, weekends, holidays, and overtime as required

About Mediacom Communications:

Mediacom Communications is a leading provider of cable television, broadband services, and home security solutions. We are committed to delivering exceptional customer experiences and ensuring the highest level of service quality. Our company values include:

  • Customer satisfaction
  • Integrity
  • Teamwork
  • Continuous improvement

Benefits:

  • Power to succeed in your career while enjoying ongoing training and a generous benefits package
  • Paid on the job training and opportunity to promote quickly
  • Company provided tools, tablet, and phone
  • Health, vision, and dental insurance
  • Paid vacation, holidays and flex paid time off
  • Pay increases through self-guided training
  • Performance bonus potential
  • In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided

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