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Service Delivery Expert

2 months ago

Kalispell, Montana, United States WaterStreet Full time

Job Summary:

We are seeking a highly motivated and detail-oriented individual to join our team as a Service Delivery Expert. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Client Communication: Welcome incoming calls and provide creative solutions and support to our clients.
  • Issue Resolution: Proactively and efficiently resolve client concerns and issues.
  • Policy Review: Review new business applications and complete policy reviews to ensure accuracy and compliance.
  • Document Verification: Verify required documents, payments, and charges to ensure accuracy and consistency.
  • Relationship Building: Develop and maintain business relationships with our clients to promote customer loyalty.

Requirements:

  • Communication Skills: Outstanding verbal communication and phone skills.
  • Organizational Skills: Well-organized, excellent attention to detail, and able to handle high-pressure situations.
  • Customer Service: Willing to provide unparalleled customer service while responding to a fast-paced environment.
  • Technical Skills: Ability to type 45 WPM and use a 10-key.
  • Experience: 1-3 years of customer service, administrative, or call center experience (preferred).
  • Insurance Knowledge: Familiarity with insurance processing (preferred).

Benefits:

  • Health Insurance: 100% covered employee health insurance and life insurance.
  • Retirement Plan: 401K with 6% employer match.
  • Time Off: Paid holidays, vacation, and personal time.
  • Professional Development: Paid training and cash bonuses for continuous professional improvement.

About WaterStreet:

WaterStreet Company delivers value to small and midsize Property and Casualty Insurers by supporting their operational and technological needs. Our relationship-driven outlook guides us as we constantly aim to exceed industry norms for insurance experience, technical quality, and customer return on investment.