Unified Capabilities NOC Technician 4

3 weeks ago

Ogden, Utah, United States Leidos Full time
Job Summary

We are seeking a skilled Unified Capabilities (UC) NOC Technician 4 to join our team at Leidos. As a key member of our global operations center, you will play a critical role in providing 24x7 support for the Defense Information Systems Agency (DISA)-provided GIG capabilities and services.

This position requires the ability to work in a dynamic environment with frequent shifts, including nights and weekends. You must be able to sit for extended periods while working on a computer or phone and communicate effectively with customers.

Key Responsibilities:

  • Create, update, and resolve unclear problems and issues using your knowledge of network architecture and the Service Now platform.
  • Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
  • Execute network operations, including configuration and analysis of customer circuits across Time Division Multiplexing (TDM) and Session Initiated Protocol (SIP) trunks.
  • Collaborate with customers, UC stakeholders, and leaders internal and external to the organization to ensure maximum network availability and minimize mission and operational impact.
  • Proactively monitor network alarms across platform-specific network management tools.
  • Support all customers, including providing global situational awareness support.
  • Verify that service has been restored upon resolution of all customer-initiated tickets.
  • Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
  • Monitor network alarms across platform-specific network management tools.
  • Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
  • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service-impacting network incident.
  • Perform configuration maintenance on route plans, route lists, device profiles, calling search spaces, and route partitions.
  • Utilize incident management applications to document all aspects of reported outages/degradations, isolations, escalations, and resolutions during the lifecycle of a service-impacting network incident.
  • Assess, identify, and recommend resolutions to various network incidents and/or configuration deficiencies.
  • Develop and/or recommend solutions and processes pertaining to UC and DRSN operations.

Requirements:

  • Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) prior to start date.
  • Able to work in a 24x7 shift work environment.
  • Must have an active DoD Secret security clearance.
  • Requires general understanding of both voice infrastructure and IP network topologies.

Preferred Qualifications:

  • Tech control facility or cyber transport experience.
  • Circuit actions experience.
  • Experience with MS Office suite, i.e., Outlook, Excel, Word, Access, PowerPoint, Teams.
  • Experience with one or more of the following: alarm surveillance, call routing, session initiated protocol, media call flow, packet capture analysis, Juniper IP technologies.
  • Knowledge in one or more of the following: routers, switches, crypto devices, Cisco, Juniper, video teleconferencing (VTC), voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, Defense Red Switch Network (DRSN), DSN Core.
Compensation and Benefits

The salary range for this position is $50,050.00 - $90,475.00 per year. Leidos offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) plan, paid time off, and opportunities for professional growth and development.

This is a great opportunity to join a leading company in the defense and intelligence industry and contribute to the success of our global operations center. If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.

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