Customer Care Specialist

1 week ago


Bethlehem, Pennsylvania, United States GEODIS Group Full time

Position Title: Customer Support Representative

Job Category: Operations

Job Overview:

At GEODIS, a prominent player in the global Supply Chain sector, we are dedicated to fostering your career growth. As a member of our team, you will engage directly with a diverse range of products from various industries, including retail, healthcare, and technology, within our worldwide distribution centers.

Your role will be pivotal in enhancing both your professional journey and the satisfaction of our clients.

Key Responsibilities:

  • Facilitate urgent shipping requests by coordinating with transportation teams to ensure timely order processing.
  • Address and resolve customer complaints regarding billing or service issues, directing unresolved matters to the appropriate departments for further investigation.
  • Manage and input customer orders and receipts, while generating stock reports to verify product availability.
  • Prepare all necessary documentation for customer work orders, ensuring special requests are noted and inventory records are accurately maintained.
  • Exhibit exceptional work ethic and customer service capabilities.
  • Embody the values and culture of GEODIS.
  • Maintain a positive demeanor and demonstrate initiative.
  • Pay close attention to detail in all tasks.

Qualifications:

Education: High school diploma or GED equivalent.

Experience: A minimum of 6 months of relevant experience or training is preferred.

Technical Skills: Familiarity with AS400 operating systems and warehouse management systems is advantageous.

Physical Requirements: Ability to occasionally lift and/or move up to 25 pounds.

Join us at GEODIS and embark on a rewarding career path in logistics.



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