Front Desk Associate
1 day ago
At LBA Hospitality, we are seeking a highly skilled Guest Service Representative to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.
Key Responsibilities:
- Greet and register guests, provide room assignments, and maintain guest privacy.
- Promote and sell hotel services and amenities, enhancing the overall guest experience.
- Foster repeat business by offering to take future reservations and providing recommendations for alternate same-brand products.
- Identify and report potential sales leads and guest interactions to the appropriate individual.
- Maintain effective communication with housekeeping, other departments, and guests to ensure special requests are met.
Requirements:
- High school diploma or equivalent required; degree helpful but not necessary.
- Experience in accounting, sales, telesales, service, or guest relations is beneficial but not mandatory.
- Ability to work unsupervised, multitask, and remain guest-centric.
- Strong communication and interpersonal skills, with a focus on providing excellent guest service.
Working Conditions:
As a Guest Service Representative, you will be expected to stand and walk for extended periods, maintaining a professional and friendly image at all times. Where applicable, you will follow approved laundry procedures and ensure understanding of washer and dryer operations.
Advancement Opportunities:
With experience and leadership skills, this role offers potential advancement opportunities in a training capacity, followed by possible promotion to an AGM or GSM position.
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