Front Desk Associate

1 day ago


League City, Texas, United States LBA Hospitality Full time
Guest Service Representative Job Description

At LBA Hospitality, we are seeking a highly skilled Guest Service Representative to join our team. As a key member of our front office operations, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.

Key Responsibilities:

  • Greet and register guests, provide room assignments, and maintain guest privacy.
  • Promote and sell hotel services and amenities, enhancing the overall guest experience.
  • Foster repeat business by offering to take future reservations and providing recommendations for alternate same-brand products.
  • Identify and report potential sales leads and guest interactions to the appropriate individual.
  • Maintain effective communication with housekeeping, other departments, and guests to ensure special requests are met.

Requirements:

  • High school diploma or equivalent required; degree helpful but not necessary.
  • Experience in accounting, sales, telesales, service, or guest relations is beneficial but not mandatory.
  • Ability to work unsupervised, multitask, and remain guest-centric.
  • Strong communication and interpersonal skills, with a focus on providing excellent guest service.

Working Conditions:

As a Guest Service Representative, you will be expected to stand and walk for extended periods, maintaining a professional and friendly image at all times. Where applicable, you will follow approved laundry procedures and ensure understanding of washer and dryer operations.

Advancement Opportunities:

With experience and leadership skills, this role offers potential advancement opportunities in a training capacity, followed by possible promotion to an AGM or GSM position.



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