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Data Specialist

2 months ago

NC United States Galaxy Digital Full time
About the Role

We are seeking a highly skilled and detail-oriented Data Specialist to join our team at Galaxy Digital. As a Data Specialist, you will play a critical role in helping our clients succeed by providing exceptional customer service, troubleshooting software issues, and training clients on data and reporting tools.

Our ideal candidate is a strong communicator who can explain complex technical concepts in simple terms, has a passion for problem-solving, and is committed to delivering high-quality results. If you are a team player who thrives in a fast-paced environment and is eager to make a meaningful impact, we encourage you to apply.

Key Responsibilities
  • Assist clients with DNS/SSL setup, data imports, and Single Sign-On (SSO) configuration.
  • Communicate complex technical concepts in easy-to-understand terms to our clients.
  • Provide fast, friendly, and professional email support.
  • Train clients of all technology levels on how to use data and reporting tools.
  • Liaise between clients and our development team to address bugs and technical issues.
  • Identify and document common issues in client interactions.
  • Host live training and Q&A sessions with clients.
  • Participate in team meetings and collaborate with the Customer Experience department.
Requirements
  • B.A./B.S. degree in a related field (preferred but not required).
  • Minimum of 4 years of customer service experience.
  • Excellent written and spoken communication skills.
  • Proficiency with Excel or Google Sheets (formulas, lookups, pivot tables).
  • Understanding of data (types, relationships, transformations).
  • Experience with DNS/SSL and SSO setup.
  • Knowledge of SQL (a plus).
  • Experience in volunteer management or nonprofit administration (a plus).
  • Experience with training or live presentations (a plus).
  • Experience in reporting on business metrics (a plus).
What We Offer
  • Salary: Starting at $55,000.
  • Medical, Dental, & Vision Insurance after 90 days.
  • 401(k) with company match after 90 days.
  • Unlimited PTO after 90 days, plus 9 paid holidays.
  • Paid maternity/paternity leave.
  • Hybrid work environment (work remotely or in our Asheville office).