Technical Liaison

4 days ago


West Chester, Pennsylvania, United States BRH Full time
Customer Consultant Job Description

We are seeking an experienced and customer-focused professional to join our team at BRH as a Customer Consultant.

In this role, you will be responsible for providing exceptional support to our customers, resolving their technical issues, and answering their product-related queries. You will also contribute to the development of knowledge management systems and resources, ensuring that our customers receive the best possible support.

Key Responsibilities:

  • Manage customer relationships, responding to inquiries and concerns in a timely and effective manner
  • Provide product training and support to customers, both individually and in groups
  • Collaborate with internal teams to resolve complex customer issues
  • Maintain accurate customer records and documentation
  • Contribute to the development of knowledge management systems and resources

Requirements:

  • Previous experience in customer service, sales, or other related fields
  • Excellent communication and interpersonal skills, with the ability to adapt to diverse customer needs
  • Able to work independently and as part of a team, prioritizing tasks and managing competing demands
  • Demonstrated ability to learn and apply new product knowledge, with a passion for continuous improvement

Salary Range: $70,000 - $90,000 per annum, depending on location and experience.



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