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Business Operations Analyst

2 months ago

Raleigh North Carolina, United States First Citizens Bank Full time

About the Role:

This position performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. The Business Operations Analyst assesses current business practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements.

Key Responsibilities:

  • Data Analysis - Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.
  • Operational Support - Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices.
  • Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.
  • Identifying Objectives - Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group.
  • Reporting - Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement.

Requirements:

  • Bachelor's Degree and 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics
  • License or Certification Type: null