Lead Accounts Receivable Operations Manager

7 days ago


Cleveland, Ohio, United States EverStaff Full time
Job Description

We are seeking an experienced Lead Accounts Receivable Operations Manager to join our team at Everstaff in Cleveland.

About the Role:

  • Analyze and improve processes to enhance offshore staffing and increase automation.
  • Ensure timely completion of month-end close for all clients, maintaining a quality score of 90% or higher.
  • Monitor team performance against operational and departmental KPIs, ensuring corporate and client goals are met.
  • Present monthly KPI results to executive management, highlighting outliers and action plans; track progress on action plans.
  • Develop and implement processes to meet the needs of both clients and billing teams.
  • Assess staffing requirements based on volume forecasts and financial metrics, determining onshore vs. offshore work assignments; present staffing plans at quarterly meetings.
  • Monitor FTEs against revenue for each account to ensure expense ratios align with company targets.
  • Supervise management staff, providing coaching and guidance as necessary.
  • Conduct analysis of process flows and accounts receivable status.
  • Oversee daily activities and performance of all direct reports.
  • Collaborate with the management team to track performance trends and develop plans to improve performance for staff who do not meet standards.
  • Attend client meetings to address process or billing-related inquiries and resolve any issues.
  • Provide guidance to management staff on task priorities.
  • Investigate aged accounts receivable to determine the necessary steps for payment collection and take appropriate action.
  • Monitor electronic claims and payment transactions.

Requirements:

  • Strong background in accounts receivable preferred.
  • Bachelor's degree or equivalent experience.
  • 5-10 years of experience managing both onshore and offshore staff in a business environment.
  • Exceptional communication skills, both verbal and written.
  • Proven ability to collaborate effectively with diverse teams.
  • Demonstrated success in attracting, developing, coaching, and retaining high-performance team members.
  • Strong ability to establish priorities and clearly communicate objectives to staff.
  • High level of integrity, positive attitude, and results-driven mindset.
  • Skilled in managing multiple tasks and adapting to shifting priorities.
  • Proficient in Microsoft Excel, Word, PowerPoint, and other related software.
  • Ability to maintain confidentiality.

Salary: $80,000 - $110,000 per annum, depending on experience.



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