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Community Engagement Manager
2 months ago
NorthPoint Development LLC is a dynamic real estate developer that thrives on innovation and teamwork. We're seeking a highly skilled Community Manager to join our growing team.
Job SummaryThe Community Manager will be responsible for leading our Maintenance and Leasing teams to deliver exceptional customer service and maintain a high level of curb appeal. This role will also involve monitoring community income and operating expenses, managing customer billing information, and reviewing and processing accounts payable.
Key Responsibilities- Lead Maintenance and Leasing teams to ensure top-notch customer service and curb appeal
- Monitor community income and operating expenses
- Manage and maintain customer billing information
- Review and process accounts payable (invoicing) for processing
- Responsible for weekly and monthly owner reporting
- Responsible for the financial performance of the community
- Oversee leasing, touring, move-in processes, and maintaining occupancy at the community
- Ensure the community and staff follow Fair Housing regulations nationally and locally, as well as other laws governing Multi-Family operations
- Approve and oversee staff schedules
- Oversee and implement market surveys, monthly marketing plans, and outreach marketing
- Attend manager meetings, networking events, and represent NorthPoint in AAKC committees, volunteering, and events
- Ensure employees can Live Generously and encourage volunteering
- Resolve resident issues to ensure resident satisfaction
- Provide continual training opportunities for the community team and peers
- Walk buildings, vacant units, and property regularly or as required
- Perform any other additional tasks as required
- High School Diploma, GED, or related experience and/or training
- Valid Driver's License
- Organized and able to multitask in a busy environment
- Background with superior customer service
- Excellent leadership and team-building skills
- Able to take ownership of any task assigned
- Confident and knowledgeable when interacting with all team members and outside parties
- Able to work collaboratively as a team and independently
- Proficient in Microsoft Word, Excel, and Google applications
- Entrata/Yardi experience is a plus, along with familiarity of Blue Moon lease
- Proficient communication skills, both verbal and written
NorthPoint Development LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.