Onboarding and Order Management Expert
1 week ago
Salary: $16.00 per hour
Key Responsibilities:
- Process client requests with accuracy and speed
- Manage multiple incoming requests via email and phone simultaneously
- Solve complex problems using available tools and resources while adhering to established protocols
- Verify and maintain up-to-date customer account information
- Foster strong relationships with internal and external customers
- Resolve customer escalations efficiently and effectively
Requirements:
- Excellent written and verbal communication skills
- Prior experience in telecom customer service is a plus, but not required
- A problem-solving and goal-oriented personality, reliability, and attention to detail
- Proficiency in MS Office, especially MS Excel, and Google Sheets
- A high school diploma or higher is preferred but not required
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
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