Onboarding and Order Management Expert

1 week ago


San Antonio, Texas, United States Okin Process, Inc. Full time
Job Description: We are seeking a skilled Onboarding and Order Management Expert to join our team at Okin Process, Inc. In this role, you will be responsible for providing exceptional customer service and support in order and onboarding management. With a strong focus on teamwork and collaboration, this role requires someone who is proactive, efficient, and detail-oriented.

Salary: $16.00 per hour

Key Responsibilities:
  • Process client requests with accuracy and speed
  • Manage multiple incoming requests via email and phone simultaneously
  • Solve complex problems using available tools and resources while adhering to established protocols
  • Verify and maintain up-to-date customer account information
  • Foster strong relationships with internal and external customers
  • Resolve customer escalations efficiently and effectively


Requirements:
  • Excellent written and verbal communication skills
  • Prior experience in telecom customer service is a plus, but not required
  • A problem-solving and goal-oriented personality, reliability, and attention to detail
  • Proficiency in MS Office, especially MS Excel, and Google Sheets
  • A high school diploma or higher is preferred but not required


Benefits:
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance


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