Frontline Customer Experience Expert

3 days ago


San Antonio, Texas, United States Marketing Consultancy Lab Full time
Frontline Customer Experience Expert Job Opening

Job Title: Frontline Customer Experience Expert

Marketing Consultancy Lab is seeking a skilled Frontline Customer Experience Expert to join our team in San Antonio. As a Frontline Customer Experience Expert, you will be responsible for delivering exceptional customer experiences and resolving customer complaints in a timely and professional manner.

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Deliver exceptional customer experiences through various channels, including phone, email, chat, and social media.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Assist with order management, including placements, tracking, cancellations, and returns.
  • Maintain accurate records of customer interactions and update the CRM system accordingly.

Requirements:

  • High school diploma or equivalent (Bachelor's degree preferred).
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in using customer service software and Microsoft Office Suite.


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