Consumer Services Representative

4 weeks ago


Scottsdale, Arizona, United States GTN Technical Staffing Full time
Consumer Services Inbound Call Agent I

We are GTN – The Go To Network, and we are seeking a highly skilled Consumer Services Inbound Call Agent I to join our team.

Key Responsibilities:
  • Provide exceptional customer service to consumers in an inbound call center environment.
  • Service multiple call types regarding FCRA experience and consumer reporting activity.
  • Communicate effectively with consumers, navigating multiple technologies while staying engaged.
  • Approach problems logically and with good judgment to ensure the appropriate consumer outcome.
  • Take ownership of each consumer interaction, treating consumers with respect and responding with empathy.
Requirements:
  • High school diploma.
  • Minimal or no previous experience required.
  • Ability to adapt in a dynamic work environment that requires frequent changes in call/case types.
  • Good problem-solving skills, analytical research, and investigative skills.
  • Strong phone skills and a customer service orientation.
  • Ability to work independently and handle large volumes of research cases.
  • Excellent verbal and written communication skills.
  • Intermediate MS Office skills.
  • Background and drug screen.
Preferred Qualifications:
  • Previous experience in a banking or other call center customer service environment.
  • Experience with FCRA compliance in a banking environment.
  • Knowledge of FCRA, CCPA, FDCPA, OFAC, FinCen, and US financial regulatory agencies.
  • General knowledge and understanding of payments (including ACH, Debit, and Credit Card).

We offer a dynamic work environment, competitive compensation, and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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