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Food Service Coordinator

2 months ago

Littleton, Colorado, United States Los Dos Potrillos Full time
Job Overview

Position: Expo

Reports to: Management Team: GM, AGM, Hospitality Manager, and Floor Manager.

Role Summary: The position of Restaurant Expo, also known as Expeditor, is vital for ensuring seamless and effective operations within a dining establishment. The expo serves as a critical link between the culinary team and the front-of-house staff, playing an essential role in managing food orders, ensuring precision, and upholding overall quality assurance.


Key Responsibilities:

  1. Order Management:
    Receive and organize incoming food requests from the kitchen.
    Confirm that each dish aligns with the established quality benchmarks before leaving the kitchen.
  2. Effective Communication:
    Communicate efficiently with kitchen personnel, chefs, and front-of-house staff to relay order specifics, special requests, and timing needs.
    Ensure clear dialogue between the kitchen and serving staff to prevent misunderstandings or delays.
  3. Quality Assurance:
    Examine each dish to guarantee it meets the restaurant's presentation and quality expectations before being served.
    Verify that all elements of a dish are included and that it corresponds with customer specifications.
  4. Timing and Order Prioritization:
    Coordinate the timing of various dishes to ensure they are ready for simultaneous service, maintaining consistency in the dining experience.
    Prioritize orders based on dining room activity, special requests, or specific customer requirements.
  5. Service Expediting:
    Ensure that all orders are delivered to the appropriate tables without delay.
    Collaborate closely with servers to manage the flow of service and prevent bottlenecks in the dining experience.
  6. Issue Resolution:
    Address any discrepancies or issues with orders promptly and professionally.
    Work with kitchen staff to resolve challenges related to order accuracy or timing.
  7. Workspace Organization:
    Maintain a tidy and organized workspace to facilitate efficient order processing.
    Keep track of open orders, ensuring each one is managed in a timely manner.
  8. Menu Familiarity:
    Stay updated on the menu, including ingredients, preparation techniques, and any specials.
    Assist servers with inquiries regarding the dishes.
  9. Team Collaboration:
    Encourage a positive and cooperative working relationship with kitchen and front-of-house staff.
    Provide support to team members during peak periods.
  10. Policy Compliance:
    Adhere to all restaurant policies, including health and safety regulations, to maintain a safe and clean working environment.

A successful Restaurant Expo is a multitasker with outstanding communication abilities, a sharp eye for detail, and the capacity to excel in a fast-paced dining environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are precise, timely, and meet the restaurant's quality standards.