Customer Service Lead
3 weeks ago
About MOD Pizza
MOD Pizza is a fast-growing restaurant chain that's passionate about serving delicious pizzas and salads to our guests. We're committed to creating a positive and inclusive work environment where everyone feels welcome and valued.
Job Summary
We're seeking a skilled Customer Service Lead to join our team. As a Customer Service Lead, you'll be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You'll set the example of what it means to serve, what it means to create a place and platform where everyone can experience pizza that's personal.
Key Responsibilities
- Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
- Help create a MOD vibe that our customers expect
- Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
- Demonstrate, train and coach Squad in all methods for accomplishing store tasks
- Demonstrate knowledge of all Operational Standards and resources
- Partner with General Manager to engage the board community of our restaurant
Requirements
- Minimum of 1 year of customer service or restaurant leadership experience
- Experience successfully leading, coaching, training, and motivating front line employees
- Ability to think strategically and act tactically
- Ability to stay calm and focused in busy restaurant operations
- Must be at least 18 years old
About MOD
At MOD, we believe in creating a world that works for and includes everyone. We're a fair chance employer and an equal opportunity employer. We're committed to diversity, equity, and inclusion in all aspects of our business.
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