Terminal Operations Specialist

3 weeks ago


Queens, New York, United States LaGuardia Gateway Partners Full time
Job Summary

The Terminal Operations Specialist plays a critical role in ensuring the safe and efficient movement of passengers through the terminal. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Terminal Operations: Monitor and coordinate daily tasks to ensure the safe and efficient movement of passengers through the terminal.
  • Guest Experience: Emphasize commitment to providing a world-class guest experience by responding to calls, conducting terminal and safety inspections, and troubleshooting service level failures.
  • Facilities Management: Oversee facilities-related contract management and ensure that all facilities are maintained to the highest standards.
  • Communication: Establish strong working relationships with all stakeholders, including airlines, tenants, business partners, and government agencies.
  • Reporting: Prepare various reports for internal and external stakeholders as required.
Requirements
  • Education: Bachelor's degree (aviation major a plus), or equivalent relevant experience.
  • Experience: 3 years of Operations experience in the hospitality field or an aviation or airport setting.
  • Skills: Excellent communication and problem-solving skills, ability to work effectively in a fast-paced environment, and knowledge of airport airside and terminal operations.
Work Environment

This position requires working in a fast-paced environment with a high level of customer interaction. The ideal candidate will be able to work autonomously and exercise sound judgment in a dynamic environment.



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