Automotive Service Consultant
1 week ago
Company Overview: Elm Chevrolet is a premier automotive service facility committed to delivering outstanding repairs and maintenance services with a strong emphasis on customer satisfaction. We are in search of a friendly and experienced Service Advisor/Writer to enhance our customer service experience.
Primary Duties:
- Welcome customers with a friendly demeanor and evaluate their service requirements.
- Engage with customers to understand their automotive issues and clearly articulate the necessary repairs and services.
- Generate comprehensive service estimates and provide thorough explanations of the required work.
- Organize service appointments and oversee the workflow within the service department.
- Collaborate with technicians to guarantee prompt and precise completion of repairs.
- Maintain detailed customer records, including notes on services rendered and individual preferences.
- Conduct follow-ups with customers post-service to ensure satisfaction and resolve any issues.
- Address customer inquiries, complaints, and feedback in a professional and efficient manner.
- Utilize software systems to manage appointments, update records, and process transactions.
Qualifications:
- Driver's License: A valid driver's license with a clean driving history is required.
- Automotive Knowledge: A fundamental understanding of automotive systems and repairs is essential for effective communication with customers and technicians.
- Customer Service Expertise: Exceptional interpersonal skills with a strong focus on delivering excellent customer service.
- Technical Skills: Proficiency in using computer systems and software for scheduling, record-keeping, and transaction processing.
- Communication Proficiency: Strong verbal and written communication abilities.
- Organizational Skills: Capability to manage multiple responsibilities and prioritize effectively in a dynamic environment.
- Experience: Previous experience in a service advisor/writer role or a customer service position within the automotive sector is preferred.
Compensation and Benefits:
- Competitive salary based on experience.
- Health, dental, and retirement plans.
- Paid time off and holidays.
- Continuous training and professional development opportunities.
- Employee discounts on services and parts.
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