Automotive Service Consultant

1 week ago


Elmira, New York, United States ELM CHEVROLET CO INC Full time
Job Overview

Company Overview: Elm Chevrolet is a premier automotive service facility committed to delivering outstanding repairs and maintenance services with a strong emphasis on customer satisfaction. We are in search of a friendly and experienced Service Advisor/Writer to enhance our customer service experience.

Primary Duties:

  • Welcome customers with a friendly demeanor and evaluate their service requirements.
  • Engage with customers to understand their automotive issues and clearly articulate the necessary repairs and services.
  • Generate comprehensive service estimates and provide thorough explanations of the required work.
  • Organize service appointments and oversee the workflow within the service department.
  • Collaborate with technicians to guarantee prompt and precise completion of repairs.
  • Maintain detailed customer records, including notes on services rendered and individual preferences.
  • Conduct follow-ups with customers post-service to ensure satisfaction and resolve any issues.
  • Address customer inquiries, complaints, and feedback in a professional and efficient manner.
  • Utilize software systems to manage appointments, update records, and process transactions.

Qualifications:

  • Driver's License: A valid driver's license with a clean driving history is required.
  • Automotive Knowledge: A fundamental understanding of automotive systems and repairs is essential for effective communication with customers and technicians.
  • Customer Service Expertise: Exceptional interpersonal skills with a strong focus on delivering excellent customer service.
  • Technical Skills: Proficiency in using computer systems and software for scheduling, record-keeping, and transaction processing.
  • Communication Proficiency: Strong verbal and written communication abilities.
  • Organizational Skills: Capability to manage multiple responsibilities and prioritize effectively in a dynamic environment.
  • Experience: Previous experience in a service advisor/writer role or a customer service position within the automotive sector is preferred.

Compensation and Benefits:

  • Competitive salary based on experience.
  • Health, dental, and retirement plans.
  • Paid time off and holidays.
  • Continuous training and professional development opportunities.
  • Employee discounts on services and parts.


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