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Senior Business Data Analyst

2 months ago

Dallas, Texas, United States edgecomputingassociation Full time
Job Title: Senior Business Data Analyst - Customer Services/Support and Product

At edgecomputingassociation, we are building a data platform to serve as the single source of truth for all data and reporting needs of our cross-functional business teams.

We are seeking a Senior Business Data Analyst to join our team and work with our PRODUCT MANAGEMENT, PRICING AND CUSTOMER SERVICES/SUPPORT TEAMS to deploy and improve Product, Pricing, and Services/Support reporting and processes.

Responsibilities:
  • Develop Business Process Documents for key product, pricing, and services processes, systems, integrations, data flows & models, business rules & transformations
  • Document ongoing functional and technical data requirements for these business teams and develop datasets to meet those requirements
  • Design Tableau dashboards for insights and reporting when necessary
  • Conduct data enablement sessions for these business teams by communicating new datasets, metrics, KPIs, and processes
Requirements:
  • A passion for building data platform and insights solutions for services and product teams in SaaS organizations
  • Proficient in leveraging SaaS Product, Pricing, and Services data to develop actionable insights and story-telling to drive business impact
  • Drives data literacy and enablement within the organization by building and utilizing data and analytics tools to enable improved understanding of data assets impacting business decisions