Cybersecurity Technical Account Manager
4 weeks ago
We are seeking a highly skilled Cybersecurity Technical Account Manager to join our team at Lumifi Cyber. As a key member of our Customer Success team, you will be responsible for building strong relationships with our customers, particularly those with Exabeam experience, and helping them achieve their technical goals and overcome challenges.
Key Responsibilities:
- Provide technical support and address customer requests in a timely manner
- Build and maintain strong relationships with key customer stakeholders and sponsors
- Collaborate with internal teams to drive customer satisfaction and identify new product features
- Manage customer expectations and lead them to satisfaction
- Communicate progress to internal and external stakeholders
- Facilitate contract renewals and identify growth opportunities
Requirements:
- Bachelor's degree or equivalent experience
- Experience in managing multiple stakeholders and projects
- Strong customer-oriented skills and critical thinking
- Excellent time-management and communication skills
- Experience with Microsoft Office and software for sales such as Salesforce and Hubspot
Benefits:
- Health insurance, dental insurance, and vision insurance
- Self-managed vacation leave, paid sick leave, and paid holiday leave
Lumifi Cyber is an equal opportunity employer and welcomes diversity in the workplace.
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