Fitness Club Ambassador

3 days ago


Lakewood, New York, United States Planet Fitness Full time

At Planet Fitness, we are committed to delivering exceptional experiences to our members, and we need your help As a Member Services Representative, you will be responsible for providing top-notch customer service to our members, answering phone calls, checking members in, and much more. If you have a passion for fitness and want to make a difference in people's lives, this might be the perfect opportunity for you

Estimated Salary: $56,320 per year ($14.20 per hour)

About the Job:

This role is ideal for individuals who enjoy working in a fast-paced environment, interacting with people from diverse backgrounds, and taking pride in their work. You will be part of a dynamic team that shares your enthusiasm for helping others achieve their health and wellness goals.

Key Responsibilities:
  • Provide exceptional customer service to members, prospective members, and guests.
  • Answer phone calls and respond to member inquiries in a timely and professional manner.
  • Check members in, tour, and sign up new members, log amenities, and communicate updates and events to members and guests.
  • Conduct beverage or merchandise purchases on the point-to-sale system.
  • Utilize POS system to assist with new membership cards, change of address, and billing or payment questions.
Club Cleanliness and Maintenance:
  • Keep the front desk area and lobby clean and orderly.
  • Regular facility cleaning and upkeep, including mopping spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Regular cleaning of all exercise equipment and tanning beds.
  • Regular restroom and wet area cleaning and stocking.
Qualifications & Requirements:
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Prior Customer Service experience preferred.
  • Exceptional customer service skills.
  • Obtain and maintain CPR/AED Certification within time frames required by company.
Physical Demands/Requirements:
  • Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
  • Lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
  • Talk continually in person or on the phone during shift.
  • Maintain physical ability to administer CPR in event of medical emergency.
Why Work at Planet Fitness?
  • Be part of a team that cares about your growth and well-being.
  • Enjoy a supportive work environment where you can learn and develop your skills.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for career advancement.
  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plans.
  • Flexible spending accounts.


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