Fitness Experience Coordinator

7 days ago


Lakewood, Washington, United States Planet Fitness Inc. Full time
About Us

At Planet Fitness Inc., we're passionate about enhancing people's lives with an affordable, high-quality fitness experience.

Job Overview

We're seeking a highly motivated Member Services Representative to join our team. As a key member of our club staff, you'll play a vital role in creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

Job Description

Responsibilities include:

  • Greeting members, prospective members, and guests, providing exceptional customer service.
  • Handling all front desk related activities, including answering phones in a friendly manner, assisting callers, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Facilitating needed updates to member accounts, responding to member questions and concerns in a timely and professional manner, and elevating issues to Assistant Manager or Manager as needed.
  • Assisting in maintaining the neatness and cleanliness of the club.
Required Skills and Qualifications

To be successful in this role, you'll need:

  • A customer service background preferred.


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